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Terms and Conditions

These terms and conditions do not affect your statutory rights

Business Name: The Big Art Company

Business Address: Unit 7 Camberley Business Centre, Camberley, Surrey, GU15 3DP

Only persons aged eighteen years or over may agree to these terms and use the web site or the services offered through the web site.

We may modify these terms at any time. We will post the modified terms on the web site. The modified terms will come into effect as soon as they are posted on the web site and use of the web site (or of any services provided through the web site) after that point will be subject to the modified terms.

The Big Art Company does not offer credit terms and all prints must be paid for when ordered. We currently accept payment through our payment provider Sagepay and Paypal - this allows you to pay with either the usual range of credit/debit cards or via an existing Paypal account. You can also send us a cheque made payable to "The Big Art Company" - please note though that the cheque will have to clear before we start work on your canvas which usually will add 3-4 days to our estimated delivery date.

Cancelling an order:
Once an order has been paid for we will start production on your canvases or artwork. If you need to cancel an order a 10% administration charge will occur if you cancel before we have started printing your canvas. Once we have printed you canvas we cannot cancel an order. We normally start canvas printing 2-3 hours after an order is placed.

Delivery costs will vary depending on the final size and destination of the artwork. This cost will be made clear at the point of ordering. Delivery will be provided for by specialist couriers and they will require for someone to be present to sign and collect the artwork. It is the sole responsibility of the customer to ensure that someone is available to take delivery and The Big Art Company cannot be held responsible for any late, lost or unforseeable event caused by a delivery date not being met. You shall be deemed to have accepted the goods after receiving delivery. It is your responsibility to check the delivery before signing for it and we cannot refund any damaged deliveries that have not been logged by the courier firm at the point of delivery.

We will not accept returns without prior agreement and will only accept returns due to damaged items logged at receipt and informed to the couriers. On receipt of the damaged item we will produce a new artwork and have that delivered to the same address. You may also return a canvas or photo print within 14 days of purchase and if received in an "as new" condition we will refund the price of the canvas but not any associated delivery costs. Paintings and framed art prints have personalised choices made by yourself during the order process and these can only be returned if faulty at which point we will produce a new painting/framed art print and send this back to you.

Whilst we try our very best to colour match every photo we cannot be held responsible for exact colour matching requirements. Colours may appear differently on your computer screen than ours (due to contrast, hue settings on your monitor). If exact colour matching is important then we suggest contacting us to discuss test samples.

Image cropping and gallery wrapping:
To fit your chosen photo onto the specified canvas size we will often have to crop the original photo slightly. We will do this with the utmost sensitivity to retain the original feel of the image but we will not be held responsible for cropping out any part of the image. If there are specific parts of the photo that you would like to keep on the front of the canvas you should let us know in advance.

Each photographer who submits their images to The Big Art Company for resale guarantees that they hold copyright for that image. If you believe this to not be true please contact us.

Privacy Policy:
Whilst we will need to take certain personal details such as contact and delivery information we will never pass this information over to any 3rd party (except for the needs of product delivery). All personal information will be kept in a secure environment and not be accessible via the internet.

This site contains links to other sites. We cannot be responsible for the privacy policies and practices of other web sites. We recommend that you check the policy of each site that you visit.

What you cannot do:
You are not allowed to copy (whether by printing off onto paper, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or otherwise use any material contained in the web site.

Law and jurisdiction
These terms (and the provision of goods and services by us) are governed by and to be interpreted in accordance with English law. In the event of any dispute arising in relation of these terms or in relation to the provision of any goods and services by us the English courts will have exclusive jurisdiction over such dispute.